Frequently Asked Questions

When you have selected a product you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

If you have trouble signing into our website, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services (through the button”Contact us” at the bottom of any page) and we will email you a new password.

Yes. In the checkout process (step 2 – Delivery), you can add and select a different address from the billing address.

When you add the products to your basket, please go to the tab BUY NOW. On the right side, the summary of the order displays, and under the list of the selected products there is the text “Do you have the discount code? Click here”. When you click, the box will appear, in which you need to enter your code and then confirm. The amount of the order will be automatically reduced by the value of the previously entered code.

We manufacture in and ship from Poland, European Union.

We offer you two options:
The really fast shipping via Fedex/DHL for 10€ or
A bit slower National Postal Service shipping for 5€. 

The delivery cost is added to your bill after you log in to the payment platform of your choice. We accept PayPal and all major credit cards.

Even so our company is located in Poland we want to spread the Veganic around the world. No matter where you live: Argentina, Mexico, France, Sweden or even Australia we will bring you the Veganic beauty products. In other words – yes, we ship worldwide!

It depends on the delivery method you chose and may vary from country to country, the actual delivery may take from 5 to up to 14 days

You will receive tracking number on demand.

First of all contact our customer support through email, all returned Items must be brand new and have all original tags attached. In order to get a refund you need to send us the original receipt and your bank data necessary to make a wire transfer including your Bank account number. You can swap the size or choose something else, and we will ship your replacement within two weeks. Please note that we do not accept swimwear returns and exchanges.  

You can make your mind for as long as 90 days upon receiving of the item.

Once the return has been approved, you will receive your refund the same way you made the payment.

Yes, you have 90 days to contact with our customer service and ship the item back. You can exchange the size and product. We have 2 weeks to ship the replacement.

Currently we accept all major credit cards(Master Card,Visa), PayPal, Payu and Sofort.

No, you don’t. However our registered users get loads of discounts for loyalty.

Create an account and be the part of our community. We often give discounts to all our loyal customers and all our Facebook fans.

We can talk about it. Just let us know what you need - info@veganiccosmetics.com.